General terms

Eligibility and lawful use

You represent that you have the authority to enter into these Terms on behalf of any organization you represent, and that your use of our services will comply with all applicable laws. coachixza may refuse services to entities or individuals that do not meet eligibility requirements.

Users and clients must be of legal age to bind themselves under contract in their jurisdiction or have legal authorization to act on behalf of an entity.

Services must not be used to develop, deploy, or distribute unlawful, harmful, fraudulent, or malicious software. coachixza reserves the right to suspend work where proposed activities raise legitimate legal or ethical concerns.

Availability of specific services may be limited by export controls, local regulations, or operational constraints. coachixza will inform clients of any applicable limitations prior to engagement.

Account and client responsibilities

Clients are responsible for providing accurate information, timely approvals, access to required systems, and any third-party accounts or licenses necessary for project execution. Delays caused by client inaction may affect timelines and fees.

All information provided to coachixza must be current, complete and accurate. Clients must notify coachixza of any material changes that could affect service delivery.

Clients must protect account credentials and limit access to authorized personnel. You are responsible for activity under your account and should immediately notify coachixza if you suspect a security breach.

Accounts and service agreements are non-transferable without prior written consent from coachixza.

If you suspect unauthorized access or compromise of your account or systems, notify coachixza immediately so we can coordinate response and remediation.

coachixza may suspend access to services where there is a suspected breach of these terms, a security risk, or legal requirement. We will endeavor to provide notice unless immediate action is necessary.

Scope of services

coachixza provides bespoke software development, system integration, consulting, and maintenance services tailored to client requirements. Service scope, deliverables, milestones and acceptance criteria will be defined in project statements of work or contracts.

Changes to scope or requirements will be managed through change requests. Additional work resulting from scope changes may incur extra fees and adjustments to timelines.

We design services to be reliable, but availability is subject to maintenance, third-party dependencies, and circumstances beyond our control. We use reasonable measures to minimize downtime and will communicate planned maintenance windows when practicable.

Acceptable use and client obligations

Clients must adhere to operational and legal standards while using coachixza services. The following are examples of required behaviors and prohibited activities:

• Provide accurate project requirements and cooperate with assigned personnel in a timely manner.
• Not to attempt unauthorized access, scanning, or disruption of coachixza infrastructure or other clients’ systems.
• Comply with intellectual property, licensing, and third-party terms when supplying materials or integrating components.
• Not to use coachixza services for activities that facilitate fraud, malware distribution, or other criminal purposes.
• Respect confidentiality obligations and only share access credentials through secure channels.
• Notify coachixza promptly of any issue affecting project security or delivery.
• Adhere to export control and activity compliance requirements applicable to software and technology transfers.

User content and client materials

Client-provided materials and content submitted for project work remain the property of the client subject to the terms below. You grant coachixza the rights necessary to perform the services and to store and process those materials in connection with project delivery.

Clients retain ownership of pre-existing intellectual property and any content they supply to coachixza. Ownership of deliverables produced under a contract will be governed by the contract terms agreed between the parties.

By providing content, you grant coachixza a non-exclusive, limited license to use, copy, modify, and transmit the content solely for the purpose of delivering services and meeting contractual obligations.

Clients are responsible for ensuring that supplied materials do not infringe third-party rights and for obtaining any required consents or licenses.

coachixza may remove or refuse content that violates these terms or applicable law. Where removal occurs, we will notify the client and provide an explanation when appropriate.

Intellectual property

Intellectual property rights in coachixza branding, platform code, standard components and proprietary tools remain with coachixza or its licensors. Client-specific custom-developed code and deliverables will be allocated in accordance with the parties’ agreement. Licensing of delivered software and any transfer of rights must be expressly documented.

• Do not reverse-engineer coachixza proprietary tools and libraries without explicit permission.
• Respect third-party open source license obligations included in delivered software.
• Do not remove or alter coachixza copyright, activity or attribution statements included with deliverables unless the contract states otherwise.

Paid services and fees

Fees for services are specified in statements of work, proposals, or subscription terms. Payment of fees is a condition of service delivery and continued access to paid features.

Pricing is based on the agreed scope, resources, and timelines. Estimates provided during sales discussions are indicative until a formal agreement is signed.

Invoices are payable according to the terms in the contract. Accepted payment methods will be set out in the invoice. Overdue payments may incur interest and suspend services.

Subscription-based services renew per the subscription term. Renewal terms and cancellation procedures will be described in the relevant subscription agreement.

Refunds are handled on a case-by-case basis in accordance with contractual terms and applicable law. Refund eligibility depends on the nature of the service and the reasons for the request.

Clients may cancel services as described in their agreement. Cancellation may result in termination charges or forfeiture of pre-paid fees where provided for in the contract.

Fees exclude taxes unless otherwise stated. Clients are responsible for any taxes applicable to their purchases, including withholding taxes, unless a tax exemption applies.

coachixza may modify pricing for future services with notice as specified in the agreement. Existing committed fees for ongoing work are governed by the current contract.

Non-payment may result in suspension or termination of services and continued responsibility for outstanding fees and costs of collection.

Disclaimer

To the maximum extent permitted by law, coachixza provides services 'as is' and does not make representations about the suitability of services for specific outcomes beyond the explicit terms agreed in writing. Any statements about potential benefits or expected performance are illustrative and based on professional experience, not a binding prediction of results.

Limitation of liability

Except as required by law, coachixza’s liability for direct damages arising from our services is limited to the fees paid for the specific service giving rise to the claim during the preceding 12 months. coachixza is not liable for indirect, incidental, consequential, punitive or special damages, loss of benefit, data loss, or business interruption to the extent permitted by applicable law.

Third-party services and integrations

Our solutions may integrate with third-party platforms, APIs, or services. Use of such third-party services is subject to their terms and coachixza is not responsible for their performance, security, or changes in terms. Clients are responsible for obtaining necessary credentials and licenses for third-party services.

Termination

Either party may terminate a contract as set out in the applicable agreement, for cause or per the contract terms. Termination procedures, transition assistance, and outstanding obligations will be governed by the executed agreement.

Upon termination, fees and expenses incurred up to the termination date remain payable. coachixza will return or securely dispose of client materials in accordance with the contract and applicable law, subject to retention obligations.

Privacy

coachixza collects and processes personal data in accordance with the privacy policy available at coachixza.digital/privacy. Clients are responsible for complying with privacy obligations applicable to their collection and submission of personal data to coachixza.

Communications

Official notices may be delivered by email, postal mail to the registered address, or via the client portal where provided. Notices are effective upon receipt or as otherwise specified in the contract.

Changes to terms

coachixza may update these Terms of Service to reflect legal or operational changes. For material changes affecting clients, we will provide notice and, where appropriate, an opportunity to accept or decline changes in relation to renewed services.

Governing law

These terms are governed by the laws applicable to the contract between the parties. Where a governing law is specified in a contract, that law will apply. Parties may agree alternative dispute resolution mechanisms in their agreement.

Dispute resolution

Parties should attempt to resolve disputes through good faith discussions and escalation between senior representatives. If unresolved, disputes may proceed to mediation or arbitration as agreed in the contract, or to courts when required by law.